Warranty Coverage
All products sold on ABEER AL SHOOQ come with a minimum 3-month warranty against manufacturing defects. Select products (screens, keyboards, batteries) carry up to 12 months warranty.
What's Covered
- Manufacturing defects in materials
- Premature component failure under normal use
- Dead pixels (for screens — if more than 5 dead pixels)
- Battery not holding charge from day of purchase
What's NOT Covered
- Physical damage caused by the buyer
- Water or liquid damage
- Damage due to improper installation
- Normal wear and tear
How to Claim Warranty
- Contact us via WhatsApp/email with your Order Number
- Provide a description and video/photo of the defect
- Our team will review and approve within 24 hours
- Ship the item to us (we cover return shipping for valid claims)
- Replacement or repair will be dispatched within 5 business days
Warranty Period Start
The warranty period begins from the date of delivery, as confirmed by our shipping partner's records.
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